Returns and Exchange Policy
Returns and Exchange Policy
Introduction
At Jackets Club, we're dedicated to ensuring our customers are fully satisfied with their purchases. Our Returns and Exchange Policy is designed to be transparent, fair, and accommodating. We understand the importance of flexibility in online shopping and aim to make your post-purchase experience as convenient as possible.
Return Period
We offer a 30-day return period from the date of your purchase. If for any reason you're not completely satisfied with your product, you have the opportunity to return it within this timeframe for a refund or exchange.
Conditions for Return
To be eligible for a return, products must be in the same condition as when you received them: unused, undamaged, and with all original packaging and tags. This helps us maintain the quality and fairness of our returns process.
Process for Returns
- Contact our customer service team at contact@jacketsclub.co.uk.
- Provide details of your purchase and the reason for the return.
- Our team will guide you through the return process and provide a return label for shipping.
Refunds
Once we receive and inspect your returned item, we will process your refund promptly. The refunded amount will be credited back to your original method of payment. Please allow a few business days for the transaction to appear in your account.
Exchanges
If you're interested in exchanging an item, simply return the original product and place a new order for your desired item. This ensures a quick and efficient exchange process.
Faulty Products
We take great care to ensure the quality of our products. However, if you receive a faulty item, please contact us immediately. We will resolve the issue promptly, offering either a replacement or a refund based on your preference.
Shipping Costs for Returns
Generally, customers are responsible for the cost of return shipping. However, if the product is faulty or there was an error on our part, we will cover the return shipping costs.
Contact Information for Returns and Exchanges
For any questions or assistance with returns and exchanges, please contact our customer support team at contact@jacketsclub.co.uk. We're here to ensure that your return or exchange is as smooth and hassle-free as possible.